Customer FAQ

Find quick answers about JOYJOY orders, planner compatibility, shipping, returns, and product details. For the most specific information, always check the product description and selected variant before ordering.

Orders and product details

What is included with my order?

What is included varies by listing. Some products are cover-only, some are insert-only, and some may include pages, pouches, charms, or other accessories. Check the product title, selected variant, image captions, and “What’s included” details before checkout.

Are planner inserts physical products?

Unless a listing clearly says it is a digital download, JOYJOY planner inserts are physical printed products shipped to you.

Can I request unpunched inserts?

Some small-batch inserts may be available without holes. Please contact us before ordering so we can confirm availability.

Planner sizes and compatibility

Are A5, A6, A7, Pocket, and M5 universal sizes?

No. Size names, finished page dimensions, ring count, hole diameter, and spacing can vary between brands. Compare the measurements on the product page with a refill that already fits your binder.

How do I check whether an insert will fit?

Measure the finished width and height of a page that fits.
Count the holes and rings.
Measure the center-to-center spacing between holes.
Compare all measurements with the JOYJOY listing.

Use our Planner Size & Compatibility Guide for JOYJOY’s current refill measurements.

Processing and shipping

How long does order processing take?

Most orders are processed within 1–3 business days. Handmade, small-batch, or early-release items may show a longer processing time on the product page.

How long does U.S. delivery usually take?

Estimated U.S. delivery is usually 7–12 business days after shipment. Delivery times are estimates and can change because of carrier delays, holidays, weather, customs, or inventory availability.

Will I receive tracking?

Tracking information will be emailed after your order ships. Please allow time for the carrier to scan and activate the tracking number.

Read the complete Shipping Policy for current terms.

Returns and order problems

Can I return an item?

Please contact us within 14 days of delivery to request a return. Items must be unused, in their original condition, and returned with their original packaging when possible. Please do not send a return before contacting us.

What if my order arrives damaged, defective, or incorrect?

Contact us within 7 days of delivery with your order number and clear photos of the item and packaging. After review, we may offer a replacement, store credit, or refund depending on the issue and availability.

Read the complete Returns & Refunds Policy before requesting a return.