Contact information

Have a question, a custom idea, or a larger order in mind? Send us a message through our contact form. We reply by email, usually within 1–2 business days, Monday–Friday.

Customization & bulk inquiries

Tell us which products you are interested in, your estimated quantity, customization ideas, delivery country, and preferred date. We will review availability, options, pricing, and timing with you before you order.

Order support & returns

Please include your order number and a short description of what you need. All returns must be requested and approved before you send anything back. For approved returns, we can provide a return shipping label. Unless your item arrived damaged, defective, or incorrect, the label cost is your responsibility and will be deducted from your refund. We will confirm the cost before issuing the label.

Read our full return and refund policy.

Prefer email? Contact joyjoyplanner@gmail.com. For photos or reference files, please email us directly.